Hang the wait chart where the night supervisor stands

We ink boards so they can be hung, not so they can be emailed. Email is where charts go to become last month’s attachment. The test is whether a night supervisor, holding a headset and a cold coffee, will stop in front of the paper.

That usually means the wall by the kettle or the side of the cabinet where the rota already lives. It does not mean a glass meeting room on another floor. If the only copy sits in a directors’ pack, the floor will keep using folklore: “Thursdays are always like this.”

Labels must survive a glance. “ASA” is a private language. “Minutes to answer, weekday phone” is ugly and readable. Giorgi will fight a pretty abbreviation. Let him.

Do not laminate in a way that forbids a pencil. The useful charts get a mark at 22:00 when the overflow desk closes early. A sacred poster is decoration.