The room
How a briefing morning runs
A briefing is not a slide hour. It is paper on the wall, the wait curve walked interval by interval, and the people who take the contacts in the chairs.
Briefings happen on Level 10, 18 Abashidze Street, Tbilisi 0179, or in a meeting room you provide inside the city. Remote file review is finished before anyone sits down. We will not brief a queue from a file opened for the first time that morning.
Who should come. The supervisor of the named queue, the planner who owns the rota, and one person who can speak for the budget. Agents are welcome; a full team of twenty is not — the table will not hold them, and the conversation becomes a speech. Eight guests is the ceiling in our room.
Who should not come. A vendor hoping to sell a new switch. We will stop the morning. Also leave out anyone whose only job is to rank agents; we do not hang league tables.
How the time splits. The first hour is the wait curve and abandonment. The second is the roster overlay and the hours we marked. The last hour is the argument: which gap you might actually move, and which one is a public holiday or a billing storm you can only annotate. You are not required to decide a rota in the room.
If you cannot travel. Two people from the floor can come. We will not run the same morning as a video call with twelve muted squares. A site visit to your Tbilisi building uses the half-day briefing rate on the rates page.
Materials. Printed boards, pencils, and a spare copy of the roster. You may photograph the wall for internal use. You may not publish the charts with our name without a note from the desk.
Reserve a morning after a review is in draft, or book a briefing-only half-day if you already have boards from an earlier commission. Write with two dates; telephone +995 32 555 3030 if the queue is failing this week.
Boards are already up
We pin the charts an hour before the first guest. You walk into a room that already has the queue on the wall, not into a blank table.
We walk the clock
Tamar keeps the talk on named hours. Nino answers roster questions. Giorgi will redraw a label in the room if a supervisor says the code means something else.
A marked paper copy
Each guest who sat the morning may take a marked copy. The written brief follows within two working days. We do not mail a recording of the room.