Support Queue Review
A two-to-three-week reading of one named queue: wait curves against the roster, abandonment hours, and a briefing the floor can argue with.
Commissions
Work we take on
Each piece of work starts from records the floor already keeps — tickets, intervals, wrap-up codes, the roster — and ends with charts and a briefing, not a login.
Handlerroutehub Analytics takes on a small family of commissions for customer support leads. The flagship is the Support Queue Review. Beside it sit a channel mix study, a shift-pattern review, and a monthly visual digest if you want the wall charts kept current.
We work from Tbilisi. File review can happen remotely; the briefing is a room with printed boards whenever the team can sit together. If you are unsure which commission fits, write to the desk with a week of arrival counts and the name of the queue that hurts.
Channel Mix Study
A reading of how phone, email, and chat share the same morning — which channel eats the seats, and which one is only noisy.
Shift Pattern Review
The roster laid over arrivals. Where the 9:15 rush meets an empty seat, and where late staff sit through a quiet last hour.
Monthly Visual Digest
A retained set of wall charts each month for one named queue: arrivals, waits, abandonment, and the roster that was actually sat.