Work
Shift Pattern Review
The roster laid over arrivals. Where the 9:15 rush meets an empty seat, and where late staff sit through a quiet last hour.
The Shift Pattern Review is narrower than a full queue review. We take the published roster — including borrowed seats, split shifts, and the person who “usually comes in if it is bad” — and lay it on the arrival curve for the same weeks.
Most floors already know Mondays are heavy. Fewer have drawn the fifteen-minute grain against who is actually logged in after the 9 a.m. school run and before the 14:00 split. We mark over-cover as carefully as under-cover. A quiet last hour that still pays a full seat is part of the picture.
You need a planner who will sit with us for a working session of about ninety minutes. We will not invent a new rota in that room. We will mark the intervals where the published pattern cannot catch the contacts you already have.
Not included: payroll modelling, union talks, or night-shift design for a floor that does not yet run nights. If the roster file and the ACD clock disagree, we stop and ask you to reconcile them; we will not average two clocks.
From 1,800 GEL, quoted once we have seen one published week and one arrival week that cover the same dates.